Rail travel in the United Kingdom compensation for delays · Compensation for delays in Rail travel in the United Kingdom
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Compensation for delays in Rail travel in the United Kingdom
Compensation for delays in Rail travel in the United Kingdom
Most train operators have some form of compensation scheme for trains that are substantially delayed. If you arrive more than 30 minutes late, you can typically claim a 50% refund of the affected portion of your ticket. If you are delayed by more than 60 minutes, that rises to 100% of the affected portion. Note that if you have a return ticket, and only one of the outbound or return journey is delayed, you will only receive a 50% or 100% compensation of half the face value of the ticket.
To claim a refund, ask at the station for a compensation claim form for the train company with whom you experienced the delay. You must complete this accurately and submit your ticket, normally with 28 days of the delay. Compensation is paid in Rail Travel Vouchers (RTVs) which can be used for future travel.
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Rail travel in the United Kingdom Travel Guide from Wikitravel. Many thanks to all Wikitravel contributors. Text is available under Creative Commons Attribution-ShareAlike 3.0, images are available under various licenses, see each image for details.