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Customer Service - Hotel Reservation

From experience, we know that customers can have many questions when they make a reservation. We have a comprehensive list of frequently asked questions (FAQ) to help you. Please take some time to read it carefully. If you would like to cancel or amend your booking you can do it directly online by using My Booking.

If you cannot find the information on our site, we invite you to contact our team:

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Customer Service by phone

Opening hours
Monday to Friday: 24 hours
Saturday and Sunday: 10:00 - 00:00 (CET)

United Kingdom

0845 0805012

United States of America

1 888 850 3958

International

+44 20 3320 2611

Argentina	0800 4441795
Monday to Friday: 2:00 - 0:00 (EST) Saturday and Sunday: 4:00 - 18:00 (EST)
Austria	0810 555 701
Australia	1 800 058744
Monday to Friday: 2:00 - 0:00 (EST) Saturday and Sunday: 4:00 - 18:00 (EST)
Belgium	0781 660 92
Brazil	0800 891 1712
Monday to Friday: 2:00 - 0:00 (EST) Saturday and Sunday: 4:00 - 18:00 (EST)
Canada	1 866 492 3245
Monday to Friday: 2:00 - 0:00 (EST) Saturday and Sunday: 4:00 - 18:00 (EST) Support en Français: 1 866 493 3497
Switzerland	0848 101 717
Chile	800-201882
China	the North: 10 800 712 2364 the South: 10 800 120 2364
Monday to Friday: 2:00 - 0:00 (EST) Saturday and Sunday: 4:00 - 18:00 (EST)
Czech Republic	800 143441
Germany	0180 1000496
Festnetz: max. 0,06 EUR (pro Minute) Mobilfunk: keine zusätzliche Gebühr
Denmark	8088 3044
Spain	901 988502
Finland	0800 914 749
France	0820 600 093
Greece	00800 127605
Hong Kong	800 962401
Monday to Friday: 2:00 - 0:00 (EST) Saturday and Sunday: 4:00 - 18:00 (EST) 中文支持: 800 962408
Hungary	06 800 16956
Indonesia	007 803 011 0118
Ireland	1850 930484
Iceland	800 8232
Italy	840 999 878
Japan	0066 33 133069
Monday to Friday: 2:00 - 0:00 (EST) Saturday and Sunday: 4:00 - 18:00 (EST)
Mexico	001 877 396 6197
Monday to Friday: 2:00 - 0:00 (EST) Saturday and Sunday: 4:00 - 18:00 (EST)
Malaysia	1 800 814611
Netherlands	0800 0201517
Norway	800 195 73
New Zealand	0800 451596
Monday to Friday: 2:00 - 0:00 (EST) Saturday and Sunday: 4:00 - 18:00 (EST)
Peru	0800-54451
Philippines	1 800 1 114 2126
Poland	00800 1213175
Portugal	8008 14307
Russian Federation	810 8002 5354011
Sweden	0200 884 717
Singapore	800 1205159
Thailand	001 800 12 066 6549
United Kingdom	0845 0805012
United States of America	1 888 850 3958
Monday to Friday: 2:00 - 0:00 (EST) Saturday and Sunday: 4:00 - 18:00 (EST) Soporte en Español: 1 866 938 1297
South Africa	080 0981007

Telephone numbers are in-country and only local charges apply, except for International number.

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