The Castle Complex
Pamporovo Resort, Pamporovo. ( 0.7 km from City Center. )
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About The Castle Complex
The Castle Hotel is ideally located only 10 metres from the ski run in Pamporovo, which is the sunniest high mountain resort in Bulgaria. The hotel consists of 11 separate buildings and accommodates spacious, elegantly decorated rooms in a cosy and comfortable ambience. It is right next to the station where all the lifts and trails start from, a great starting point for winter sports enthusiasts. The Castle Hotel is close to the main road Plovdiv – Smolian with the nearest airport in Plovdiv, a 1-hour drive away, while the centre of Pamporovo is just 1 km away.
Good to know
Check-out
Cancellation/prepayment
Internet 
Parking 
Pets 
Children and extra bed policy. When would you like to stay at The Castle Complex
Room Types & Availability
Can I book without a credit card?
A credit card is needed for the reservation! Your bank details are needed to guarantee your reservation. Need a room for today or tomorrow? Check availability & Book Now!
Special Requests & Questions
You can write a special request after your booking is complete! Special requests cannot be guaranteed - but the The Castle Complex will do its best to meet your needs.
Facilities & Services
- Sun terrace
- Designated smoking area
- Non-smoking throughout
- Free WiFi
- Ski school
- Ski storage
- WiFi
- Shops on site
- Horse riding
- Fax/photocopying
- Cycling
- Heating
- Packed lunches
- BBQ facilities
- Chapel/shrine
- Library
- Hiking
- Soundproof rooms
- Hot tub/Jacuzzi
- Gift shop
- Darts
- Table tennis
- Billiards
- Children's playground
- Valet parking
- Massage
- Solarium
- Safety deposit box
- Express check-in/check-out
- Lift
- Internet services
- Free parking
- Bridal suite
- Breakfast in the room
- Family rooms
- Games room
- Skiing
- Fishing
- Airport shuttle
- Non-smoking rooms
- Terrace
- Garden
- Fitness centre
- Sauna
- 24-hour front desk
- Room service
- Bar
- Pets allowed
- Restaurant
- Parking
- Face masks for guests available
- Thermometers for guests provided by property
- Breakfast takeaway containers
- Delivered food is securely covered
- Guests have the option to cancel any cleaning services for their accommodation during their stay
- All plates, cutlery, glasses and other tableware have been sanitized
- Invoice provided
- Screens or physical barriers placed between staff and guests in appropriate areas
- Mobile app for room service
- Physical distancing rules followed
- Cashless payment available
- First aid kit available
- Process in place to check health of guests
- Private check-in/check-out
- Ski equipment hire on site
- Ski-to-door access
- Special diet menus (on request)
- Airport shuttle (additional charge)
- Minimarket on site
- Daily housekeeping
- Parking on site
- Private parking
- Board games/puzzles
- Indoor play area
- Kids' outdoor play equipment
- Children television networks
- Kid-friendly buffet
- Walking tours
- Bike tours
- Themed dinner nights
- 24-hour security
- CCTV in common areas
- CCTV outside property
- Fire extinguishers
- Use of cleaning chemicals that are effective against Coronavirus
- Linens, towels and laundry washed in accordance with local authority guidelines
- Guest accommodation is disinfected between stays
- Physical distancing in dining areas
- Food can be delivered to guest accommodation
- Staff follow all safety protocols as directed by local authorities
- Shared stationery such as printed menus, magazines, pens, and paper removed
- Hand sanitizer in guest accommodation and key areas
Aparthotels Policies
These are general property policies. As they may vary per room type, please also check the room description & availability| Internet | WiFi is available in public areas and is free of charge. |
|---|---|
| Parking | Free private parking is possible on site (reservation is not needed). |
| Pets | Pets are allowed. Charges may be applicable. |
| Children and extra bed policy | Children of any age are allowed. Children up to and including 2 years old stay for BGN 5 per person per night when using an available cot. Children up to and including 11 years old stay for free when using an existing bed. Children from 6 years old to 11 years old stay for BGN 15 per person per night when using an available extra bed. People 12 years old and over stay for BGN 25 per person per night when using an available extra bed. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. |
Cards Accepted at This Property
Diners Club, Euro/Mastercard, American Express, Visa,
accepts these cards and reserves the right to temporarily hold an amount prior to arrival.
Payment & Cancellation Conditions
Cancellation and prepayment policies vary according to room type, for exact conditions please enter dates of your stay and check your selected room cancelation policy.
Latest Guest Experiences
Below is a selection of comments from our clients who have stayed in The Castle Complex
Important information
Please inform The Castle Complex in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.
Nearby Restaurants and Shops
There are a variety of shops and restaurants near our accommodation - The Castle Complex. During your stay, you and your family or group can enjoy a short walk to these nearby destinations. Whether you like pizza, sandwiches, steaks or a little of everything. And, if you want to pick up some souvenirs or gifts in Pamporovo, you'll find everything you need in the town's little boutiques and shops.
Find nearby restaurants